Privacy Policy

Introduction

TN Legal Services Ltd. ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tnlegal.ca or use our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Ontario, Canada.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Professional Information: Business name, occupation, industry
• Legal Matter Information: Details about your legal needs, case information, documents
• Financial Information: Billing information, payment details (processed securely through third-party payment processors)
• Communication Records: Emails, messages, consultation notes, correspondence

Technical Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

How We Use Your Information

We use your personal information for the following purposes:

• Providing Legal Services: To represent you, provide legal advice, and manage your legal matters
• Communication: To respond to inquiries, send appointment reminders, and provide updates on your matter
• Billing and Payment: To process payments and maintain financial records
• Legal Compliance: To comply with Law Society of Ontario rules, court requirements, and other legal obligations
• Website Improvement: To analyze website usage and improve user experience
• Marketing: To send newsletters and legal updates (only with your consent, and you may opt-out at any time)

Legal Basis for Processing

We process your personal information based on:

• Consent: You have given us explicit consent to process your information
• Contract: Processing is necessary to fulfill our retainer agreement with you
• Legal Obligation: We are required to process your information to comply with legal and professional obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our services)

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Legal System: Courts, tribunals, opposing counsel, and other parties as required in legal proceedings
• Service Providers: Third-party vendors who assist us (e.g., document management systems, payment processors, IT services) under strict confidentiality agreements
• Law Society of Ontario: When required for regulatory compliance or investigation
• Government Agencies: When legally required by court order, subpoena, or statutory obligation
• With Your Consent: Any other disclosure you specifically authorize

Important: Information shared in the context of legal proceedings may become part of the public record and is outside our control.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure servers and encrypted data transmission (SSL/TLS)
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on confidentiality and data protection
• Physical security measures for paper records
• Secure document destruction protocols

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

In accordance with Law Society of Ontario Rules, client files are retained for a minimum of 10 years from the date of closing a matter. Financial records are retained for 7 years as required by tax legislation.

After the retention period, personal information is securely destroyed or anonymized.

Your Rights

Under PIPEDA and Ontario privacy legislation, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for marketing communications (note: we may still need to retain information for legal obligations)
• Complaints: File a complaint with the Privacy Commissioner of Canada if you believe we have violated your privacy rights

To exercise these rights, please contact our Privacy Officer at privacy@tnlegal.ca or call 613-663-TLAW (8529).

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Third-Party Services: We use Calendly for appointment scheduling, which may set its own cookies

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Third-Party Websites

Our website may contain links to third-party websites (e.g., government resources, legal databases). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date.

Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

TN Legal Services Ltd.
665 River Road, Suite 105
Gloucester, ON K1V 2G2

Phone: 613-663-TLAW (8529)
Email: privacy@tnlegal.ca
Website: https://tnlegal.ca

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca